At Notepay.shop, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to help. Please review our refund policy below:

Eligibility for Refunds:

• Items must be returned within 15 days of the purchase date.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase, such as a receipt or order confirmation, is required to process a refund.

Non-Refundable Items:

• Personalized or custom-made items Like Customize Note pad
• Items marked as  sale, Deal Item Not Included

How to Request a Refund:

1. Contact Us: Email us at customersupport@notepay.shop to initiate a refund request. Please include your order number, a description of the issue, and any relevant photos if the item is damaged or defective.
2. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the item(s).
3. Return the Item: Pack the item securely and include all original packaging and materials. Ship the item to the address provided by our customer service team.
4. Refund Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect item.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at customersupport@notepay.shop

Late or Missing Refunds:

• If you haven’t received a refund within 15 business days, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at customersupport@notepay.shop

Contact Information:

• If you have any questions about our refund policy, please contact us at customersupport@notepay.shop

Thank you for shopping with Notepay.shop. We appreciate your business and are committed to providing you with the best products and service possible.