Overview

At Notepay.shop, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a straightforward return and exchange policy to help make the process easy for you.

Return Policy

1. Eligibility for Returns:

• You have 10 days from the date of delivery to initiate a return.
• To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

2. Non-Returnable Items:

• Personalized or custom-made items Like Customize Note pad
• Items marked as  sale, Deal Item Not Included

3. How to Initiate a Return:

• Contact our customer support team at customersupport@notepay.shop with your order number and the reason for your return.
• We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.

4. Return Shipping Costs:

• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. Processing Refunds:

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 15 days.

6. Partial Refunds:

• In certain cases, only partial refunds may be granted (if applicable):
  • Items with obvious signs of use
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 10 days after delivery

Exchange Policy

1. Defective or Damaged Items:

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, please contact us at customersupport@notepay.shop with your order number and details about the defect or damage.
• We will provide instructions on how to return the defective or damaged item and send you a replacement.

2. Exchange Process:

• Contact our customer support team to initiate an exchange.
• Follow the instructions provided to return the defective or damaged item.
• Once we receive and inspect the item, we will send out the replacement.

Shipping Errors

1. Our Mistake:

• If the return or exchange is due to an error on our part (such as receiving the wrong or defective item), we will cover the return shipping costs.

Contact Us

If you have any questions about our Return and Exchange Policy, please contact us at:

Email: customersupport@notepay.shop