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FAQ
Frequently Asked Questions (FAQ)
We offer a variety of high-quality sticky notes and pens designed to inspire creativity and productivity.
You can place an order directly on our website, Notepay.shop. Simply add the items you wish to purchase to your cart and proceed to checkout.
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal.
Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days.
We accept returns within 10 days of delivery. Items must be unused, in their original condition, and in their original packaging. For more details, please refer to our Return Policy page.
To initiate a return, please contact our customer support team at customersupport@notepay.shop with your order number and reason for the return. We will provide you with instructions on how to proceed.
Once we receive your returned item and it is inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 15 days and credited to your original method of payment.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at customersupport@notepay.shop
You can reach our customer support team via email at customersupport@notepay.shop. We are here to help with any questions or concerns you may have.
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.